Our country’s telecoms regulator wants answers from Rogers about last week’s network outage.
The Canadian Radio-television and Telecommunications Commission (CRTC) is ordering the company to tell them “why and how” it happened.
The outage impacted the daily living of millions of Canadians from phone calls to internet and even Interac was knocked offline.
The CRTC also wants details on how it impacted emergency services and what the company plans to do to compensate customers.
The company has until July 22 to respond.
Rogers announced on Tuesday it will automatically credit customers with the equivalent of five days service.
With files from Skye Bryden-Blom and Brad Perry.
We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. pic.twitter.com/GqApnbe7YA
— RogersHelps (@RogersHelps) July 12, 2022
