New Brunswick’s Ombud has released a report calling for improvements in how adult psychiatric patients are treated across the province.
Marie-France Pelletier serves as the independent officer responsible for reviewing fairness in provincial services.
Pelletier launched the investigation after complaints were made about the use of restraints and seclusion rooms at the Restigouche Hospital Centre.
She later expanded the review to include all adult psychiatric facilities and units in New Brunswick.
“I have been personally troubled and saddened by the treatment and living conditions that some of these patients suffered through,” Pelletier said in the report.
“These situations were the result of an entire system that is under pressure.”
The report outlines several concerns, including patients being held in restraints for long periods, poor monitoring and documentation, and the use of improper force techniques.
Pelletier also raised issues with seclusion rooms, noting unsanitary conditions and the lack of basic items such as clocks and recreational tools.
Other challenges include staffing shortages and limited options for long-term patients to return to the community, which often leaves them in hospital care.
Pelletier has made 21 recommendations aimed at improving laws, policies, care practices, training, infrastructure and collaboration across the system.
She said public authorities have shown cooperation and a commitment to act on the recommendations. The Ombud plans to monitor progress as changes are made.
